Had a great buying experience at Mercedes Benz of Flagstaff. Jimmy was awesome! Love my new Mercedes!
Evan was Top Gun!!!
Very helpful dealership. We had a tire issue on 1-40 near Gallup, Nm on our way to the Painted Desert. We called Casey & he ordered a tire for us. He had it waiting for us at the dealership the next day. It saved our trip to the Grand Canyon. They even washed my car as well.
Very nice people. Not pushy. If they served Coke I woulda said 5 star. They promised me one on the next car.
We were on a road trip to an up fitter for our Mercedes Revel in San Diego when the installation of a front hitch left a cannon plug for the temperature sensor unplugged. We called the Flagstaff Dealer since we were going through town on our way home. First of all, they were able to get us in at the last minute on a Friday. Once we dropped our vehicle off, the service manager Randy, assured me that they would get to the root of the problem. After several hours of trouble shooting they realized that a computer had shorted out and the nearest part was in Germany two weeks away. They cannibalized the part from a vehicle so that we could get back home safely. This is customer service at its best. This was so stressful for us as travelers to be stranded.
We were traveling the Southwest and while at the Grand Canyon the brakes on our 2006 Sprinter began to fail. I suspected the master cylinder was going bad.I called the service Dept and spoke to Evan who agreed the master cylinder may be the problem. I was transferred to KC in parts. Unfortunately they did not have a replacement but ordered one from St. Louis on a priority shipment.Thinking it would take two day to be delivered they coordinated to get get us an appointment for the day after it should arrive.It only took two days to be delivered and today it was installed and we now can complete our vacation.The facility is spotless, he staff friendly, technicians fast and even better the waiting room is dog friendly..They go above and beyond! I will recommend them to RV’s that I belong to and recommend them to everyone I speak to about repair In Flagstaff.Thank you for saving our vacation!
Ok, began losing our brakes on our Sprinter RV while at the South Rim of Grand Canyon. Yikes... Called Mercedes Flagstaff, believe master brake cylinder in failing. Not in stock but would you like us to express order it from St. Louis? Yes, please. Conversations with service and parts departments, ok, will be here in Flagstaff in two days in the late afternoon. We are scheduled at service for the morning after it arrives. Wow, it came in, got fixed and vacation saved. Great people Evan and KC that put it together. Fast and qualified technicians. The most modern and spotless shop I have ever seen. Dog friendly waiting room. They deserve more that five stars!
Such a wonderful group of delightful people! Highly recommend this fabulous dealership! Bought our beautiful GLC 300 there & just love it! Drives like a dream! Thanks guy's, keep it up & you'll go far!!
Friendly and helpful service dept.
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